Episode 3 · Education Leadership Series

Leaders of the Experience Industry

International Hotel School

Four leaders at the International Hotel School in South Africa on preparing students for the hospitality industry, the pressure nobody sees, and the work it takes to build the systems a school runs on.

  • Durban, South Africa
  • 18:43
  • Higher education
Episode: Leaders of the Experience Industry

Plays the episode from the Classe365 YouTube channel. Chapters below jump to each part.

Watch on YouTube

About this episode

Between academia and industry

The International Hotel School is a private higher education institution in South Africa offering hospitality management, culinary and postgraduate qualifications. A large part of its curriculum is work-integrated learning, where students gain practical experience in the workplace.

Matt Lambert, CEO of Invictus Education Group, the holding company for the International Hotel School, talks about running higher and vocational education under one roof, starting the school’s online offering well before COVID, balancing academia and industry, and why he chose to lead in education. Sureta Kavanagh, Desmond Devaraj and Sagrie Moodley describe the work behind the scenes: tracking attendance every week, identifying students at risk, moving records out of spreadsheets into one place, and why “building a system takes time”.

Chapters

Six parts, 19 minutes

The education sector, that has the ability to transform our country and our continent.

Matt Lambert Chief Executive Officer, Invictus Education Group

Short clips

Clips from this episode

  • Clip: “Treat us as if we’re their only customer.” 0:58

    “Treat us as if we’re their only customer.”

    Matt Lambert · International Hotel School

  • Clip: “The biggest change for me with Classe365 is the flexibility.” 0:43

    “The biggest change for me with Classe365 is the flexibility.”

    Sagrie Moodley · International Hotel School

  • Clip: “All data is stored in one place, and it’s more accessible.” 0:28

    “All data is stored in one place, and it’s more accessible.”

    Desmond Devaraj · International Hotel School

  • Clip: “Keep those data and the records safe and secure.” 0:41

    “Keep those data and the records safe and secure.”

    Sureta Kavanagh · International Hotel School

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